Best Western Plus Stoke on Trent Moat House

Best Western Plus Stoke on Trent Moat House is the city's only four-star hotel and is set in a quiet location in Hanley, the city centre, with free parking for 300 cars (if booked through Best Western or directly with the hotel).

All 147 of the hotel's bedrooms have comfort cooling and free, unlimited Wi-Fi. Our leisure facilities are free to use for residents and include an indoor heated pool, sauna, spa pool and an air-conditioned gym kitted out with brand new equipment.

If you're planning a staycation visit Stoke-on-Trent. There's lots to see and do and we're well located for visits to the area's numerous local attractions and cultural highlights. Appetite Stoke is one of many local arts organisations that arranges events in the city.

To make a room booking contact the hotel's reservation's team directly:

Whether visiting for business or pleasure the hotel is a great base with fantastic transport links. The hotel is easy to get to - just 15 minutes from the M6 motorway. There is parking available on site.

The hotel is one-hour from Birmingham, Derby, Warrington, Manchester and Liverpool so we make a great hotel when travelling on business in the Midlands and Northwest.  If travelling by train, Stoke Station is approximately two-miles from the hotel. Stoke Minster is only 2.8 miles from the hotel.

The hotel has direct links to Stoke-on-Trent's Potteries heritage. Josiah Wedgwood, the "Father of English Potters" lived in Etruria Hall and this impressive 18th century building is now our dedicated 8-room meetings and events centre and a popular Staffordshire wedding venue. 

The hotel has a further four flexible meeting rooms including the impressive ballroom which can accommodate up to 600. Call 01782 609988 or email to book your next meeting or conference in Stoke-on-Trent.


It is with a heavy heart that following the latest advice from the Government, we have made the decision to temporarily close Best Western Plus Stoke on Trent Moat House at 17:00, 24th March 2020.

The health and wellbeing of our guests, team and local community has always been of paramount importance to us. We can only hope that this is a short-term closure and we look forward to the day we can welcome our guests once again.

Our teams are continuing to work remotely and will be happy to handle any enquiries on

Thank you for all the support we have received during this challenging time and we hope to see you soon.

The UK Government’s Health Protection (Coronavirus) Regulations 2020 have been put in place to reduce the risk of further human-to-human transmission in this country. The UK Chief Medical Officers have assessed the risk to the UK as moderate.

We are monitoring Coronavirus updates from the UK Government and the World Health Organisation and will continue to respond based on the advice of public health authorities and medical professionals.

See the latest information and advice for the public on the outbreak of coronavirus from the UK Government’s Department of Health and Social Care.

For guest whose travel plans are being affected by the virus, modification and cancellation penalties may be waived for stays with arrivals until the 30th June. Book and amend your stay with ease at Best Western Plus Stoke-on-Trent.

24 March 2020


Our 2020 Calendar of Events includes our popular Ladies Nights and Tribute Nights to the children's favourite Princess Afternoon Tea and Easter Sunday Lunch. All events include a delicious meal and live acts hand-picked for your enjoyment.


Great News; our first stage of our refurbishment is underway!
We have done our best to notify all guests that there are works being carried out.
Currently 30 of our 147 bedrooms are having a face lift followed by the remaining 117, these are all on our first floor and will not affect any other rooms.
With such a large project there maybe teething problems but we expect noise to kept at a minimum between 9am-4pm Monday to Friday.


There is so much to see and do in Staffordshire, indoor and out, including the stunning Staffordshire Peak District just 30 minutes from the hotel. Other local visitor attractions include the Monkey Forest where you can walk amongst 140 Barbary macaques, the indoor tropical aqua park Water World, and the award-winning visitor destination of Middleport Pottery which is in the heart of Burslem, the Mother Town of the Potteries.


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You will no longer receive hotel newsletters or marketing communications. You will continue to receive reservation confirmation emails, guest satisfaction surveys and pre-stay emails. Your request may take up to 7 working days to be processed.

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For further details on how your data is used and stored please see our privacy policy.